In order to manage operations effectively, it is crucial that you understand what volume of work your team is dealing with. How many documents are being issued, how many are being received and how is our team coping with the volume at hand?
With increased volumes, comes increased strain on your teams ability to meet SLA’s. Mail Metrics gives you the tools to assign custom SLA’s to every document type you send or receive. We provide real time reports on who is meeting SLA’s and who is failing to do so
You know your team can be more efficient. But exactly how can you achieve this? Mail Metrics insights gives you the data to make strategic decisions based on how your team is performing. What is our first response time? How long does it take to close our cases? Are our customers happy? We give you all these answers and more